Privacy Policy

This privacy policy explains how we collect and process any personal data you may provide to Cellbond Impact Solutions.


  • The controller
  • Our contact details
  • What information do we collect about you?
  • How is your data collected?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Disclosure of your personal details
  • Data security
  • Data retention
  • Your legal rights
  • Cookies
  • Other websites/third party links
  • Changes to our privacy policy
  • Complaints
  • How to contact us

The controller

Encocam Ltd is the controller and responsible for the personal data you provide to us. Cellbond Impact Solutions is a division of Encocam Ltd.

Our Head of IT has overall responsibility for data protection compliance within the company and you can contact this person using the details set out below.

Our contact details

Our full details are: Encocam Ltd, 5 Stukeley Business Centre, Blackstone Road, Huntingdon, Cambridgeshire, PE29 6EF UK. Email:

What information do we collect about you?

Personal data means any information about an individual that can identify that person.

We collect information about you when you fill out a contact form on our website (e.g. first and last name, email address, phone number) or place an order for our products and services (e.g. billing and delivery address, payment details, transaction data). We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions, or when you visit our stand at an event.

Website usage information is collected using cookies, this may include your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, etc.

How is your data collected?

You may provide us with your data by filling in a contact form on our website, or corresponding with us via post, phone, email or otherwise. You may also provide your details at an event, or in a business meeting. This includes personal data you provide when you purchase our products or services, subscribe to our newsletters, or when you request marketing information to be sent to you.

As you interact with our website we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs and other similar technologies. We may also receive data from analytics providers, such as Google, based outside the EU.

How will we use the information about you?

We collect information about you so that we can process your order and perform the contract we are entering into with you, to manage your account and to email you about other products, services and events we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

We have set out below a table showing a description of how we plan to use your personal data and the legal basis we rely on to do so.

Activity Lawful basis for processing
To register you as a new customer Processing is necessary for performance of a contract with you
To process and deliver your order including managing payments Processing is necessary for performance of a contract with you
To process quotes for potential customers Necessary for our legitimate interests
To send direct marketing to business contacts about our products, services and events Necessary for our legitimate interests to develop our products/services
To send direct marketing to our customers about our products, services and events Necessary for our legitimate interests to develop our products/services
To send direct marketing emails to individuals (who are not our customers, or business contacts) about our products, services and events Only where the individual has given clear consent for us to process their personal data for this purpose

Generally, we do not rely on consent as a legal basis for processing your data other than in relation to sending direct marketing communications to individuals who are not our customers or business contacts.

When entering into a contract with us, or purchasing products and services, we use performance of a contract as the basis for processing your information. If you fail to provide the data requested we may not be able to perform the contract we have or are trying to enter into with you. In this case we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We will not share your information for marketing purposes with companies outside of the Encocam Ltd group.

You have a right at any time to stop us from contacting you for marketing purposes. You can opt out by emailing:

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, or other transactions.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the details provided above. You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Disclosure of your personal details

We may have to share your personal details with the parties set out below:

  • External third parties, such as Stripe, to provide our website and payment services and couriers to deliver products you have ordered. In processing your order, we may send your details to, and also use information from, credit reference agencies, insurers and fraud protection agencies
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
  • Outsourced service providers used for direct marketing purposes, such as a direct mail agency, email broadcaster and CRM/ERP software provider

We require all third parties to respect the security of your personal data and to treat it in accordance with law. We do not allow third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We are obligated to check our contracts with processors to ensure they comply with the GDPR.

Data security

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an authorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

Your legal rights

You have the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, the right to object and rights in relation to automated decision making and profiling. If you wish to exercise any of these rights please contact us using the details above. Further information can be found on the ICO website.

We will try to respond to all legitimate requests within one month. Occasionally this may take longer if the request is particularly complex, or you have a number of requests. In this case we will notify you and keep you updated.


Cookies are the files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to do this. However, in some cases our website features may not function as a result.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information:

Other websites /third party links

This website may contain links to other websites, plug-ins and applications. We do not control these third party websites and are not responsible for their privacy statements. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and will place any updates on this web page. This privacy policy was last updated on 22nd May 2018.


You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK’s independent body set up to uphold information rights. However, we would be grateful for the opportunity to speak to you first about any concerns you may have.

How to contact us

Please contact us if you have any questions about our privacy policy, or the information we hold about you:

  • By email:
  • Or write to us at: Encocam Ltd, 5 Stukeley Business Centre, Blackstone Road, Huntingdon, Cambridgeshire, PE29 6EF, UK